Our Policies

Payments

All prices are shown in British Pounds (GBP), and the price shown at checkout is the amount payable, including the shipping charge shown. DIVAFASHION LTD is not currently registered for UK VAT. Prices shown are the prices charged by us, excluding any import duties or taxes that may be payable by the customer in the destination country.

Two ways to pay: (a) Online at checkout — you pay with the payment methods that are enabled and shown to you, and the payment is processed on the provider's own secure page. (b) By phone — we first confirm the order details and the total with you, then, once you authorise the payment as the cardholder, an authorised member of our team enters the payment details directly into our payment processor's Virtual Terminal.

Payment terms: You authorise the total amount shown for this order. Depending on the payment method and processor settings, your provider may show the transaction as authorised/held or charged. DIVAFASHION LTD will not charge more than the agreed order total without a new instruction or authorisation from you. There is no open authorisation for future charges, and we do not keep your card on file to charge it later without your instruction. If we cannot fulfil your order the payment is released or refunded in full.

Card data: this website has no field that collects your card details — they are entered on the payment provider's own page. For a phone payment we take the details from you verbally in order to enter them directly into the processor's Virtual Terminal; we do not retain the full card number or security code in our records, email or files. We make no claim to any certification or compliance status that has not been issued to us.

Important: use WhatsApp, email and messaging for order details only. Never send your full card number, a photo of your card, the security code (CVV), your PIN or a bank verification code (OTP) by message or email. We will never ask you to.

Delivery

We offer international shipping from Türkiye to available destinations. Service depends on the destination, on carrier availability and on regulatory requirements, and the list of available destinations may change. If we cannot ship to your address we will tell you and refund you in full.

Shipping price for website orders: £15.00 per order, added and shown clearly before you pay. Orders are normally prepared and dispatched within up to 3 business days after order confirmation. Estimated delivery is approximately 14–21 calendar days from dispatch, depending on destination, carrier and customs processing. Delivery estimates are not guaranteed.

We work with more than one carrier, chosen according to the destination. For retail orders we send a tracking number where the carrier provides one; for some wholesale shipments what is available is a commercial shipping document or reference rather than a parcel tracking link.

Import charges: any customs duties or import taxes in the destination country are not included in the amount you pay and are normally collected locally on delivery. This does not remove DIVAFASHION LTD's own obligations to you under applicable law.

If your parcel is later than the estimate or does not arrive, email info@fashionsdiva.com with your order number and we will follow it up with the carrier. In consumer sales the goods remain our responsibility until they are delivered to you or to a person you have named to receive them, and we will not leave your claim open-ended while a carrier investigation runs.

We do not ship to destinations prohibited by applicable law (including sanctions and export controls). The country list shown at checkout is an operational list, not an exhaustive legal list, and we may cancel and refund an order if shipping to it turns out not to be lawfully or practically possible.

Cancellation, Returns & Refunds

1) Change of mind (statutory consumer right to cancel — UK Consumer Contracts Regulations 2013): you may cancel without giving a reason within 14 days of receiving the goods. A clear statement to us within that period at info@fashionsdiva.com or on +90 552 746 5622 is enough — no particular form is required and you do not need our prior approval. If you prefer, you can use the optional model cancellation form. After telling us you have 14 days to send the goods back. We refund the price of the goods and the standard outbound delivery cost within 14 days of receiving the goods back, or of proof that you have sent them, whichever is earlier. For a change-of-mind cancellation the cost of returning the goods is yours, and depends on your country and the carrier you choose.

You may handle and try the item as you reasonably would in a shop. Reasonable inspection does not reduce your refund; handling beyond that which reduces the item's value may lead to a deduction reflecting that reduction. We do not charge handling fees, we do not deduct payment-gateway charges from a refund due to you, and we will not require you to accept store credit instead of a refund.

2) Faulty, misdescribed or incorrect goods (Consumer Rights Act 2015): you are entitled to reject the item within the short statutory period, or to a repair, replacement or refund as the case may be. In those cases we pay the return postage and the costs of putting things right, and original packaging, tags or an unused condition are not preconditions for this right.

3) Non-delivery: if your order does not arrive, tell us and we will chase it. You are entitled to re-delivery or a full refund as the law provides; we will not treat the loss as yours simply because the parcel was despatched.

The change-of-mind right does not apply where the law specifically excludes it — for example goods made to your personal specification, and sealed goods which are not suitable for return for health or hygiene reasons once unsealed after delivery. Choosing a size or colour from the standard options shown does not make an item 'made to your specification'.

Refunds are made to the original payment method used for the purchase, unless you expressly agree otherwise with us. Return address in Türkiye will be provided when you notify us of a return. Please do not send returns to the registered office in London.

Privacy Policy

The data controller is DIVAFASHION LTD (address above); for privacy matters contact info@fashionsdiva.com. This policy applies under the UK GDPR.

Data we collect: your name, email, phone number, shipping and billing address, order details and your correspondence with us. On card data: for website purchases the details are entered with the payment processor and do not pass through our forms. For a phone payment we receive the details from you in order to key them into the processor's Virtual Terminal, and we do not retain the full card number or security code afterwards.

Purposes and lawful basis: to fulfil your order and communicate about it (contract); to meet legal and accounting obligations (legal obligation); to prevent fraud and keep the store secure (legitimate interests); marketing emails and optional analytics (consent). Order messages (confirmation, dispatch, returns) are necessary to perform the contract and are sent whether or not you subscribe to our list. We do not sell your data.

Who we share data with: our payment processors PayPal and Worldpay (depending on the method you choose), our email provider Resend for order messages, the Medusa store platform where orders and customer details are held, together with the hosting provider that runs it, Google Analytics only after you consent, and our shipping and customs partners. Delivery details are shared with our partners in Türkiye because orders are fulfilled from there. Product images are served from Cloudflare R2, which holds images only and receives no customer personal data.

International transfers: processing your data involves transfers outside the UK (Türkiye and other service providers).

Your rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time (including unsubscribing from marketing via the link at the foot of every marketing email). Contact: info@fashionsdiva.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Retention by purpose: (1) Order, invoice, payment reconciliation and accounting records: kept for 6 years where required for UK company, accounting and tax record-keeping. (2) Customer-service, delivery, return and dispute records: kept only as long as reasonably required for the order, legal claims, chargebacks, fraud prevention and compliance, then deleted or anonymised according to the documented retention schedule. (3) Marketing consent: evidence is retained while the consent or status remains relevant, including unsubscribe/suppression evidence as needed to ensure we do not contact someone who opted out. (4) Payment-card security data: we do not store full card numbers or CVV/CVC in company records.

Cookies

We use essential storage on your device (always on) to run the site and to remember your cart, language preference and your cookie choice. We also use optional analytics (Google Analytics), which do not run until you accept them. No analytics or tracking tool runs before consent.

You can accept or reject from the banner on your first visit, and change your choice at any time later from the “Cookie settings” link in the site footer — you do not need to clear your browser to change it.

Terms & Conditions

The seller is DIVAFASHION LTD, registered in England & Wales under number 16932732, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. By placing an order you agree to these terms and to the payment, delivery and returns policies above.

Formation of the contract in four distinct steps: (1) order received — the automatic message sent when you complete checkout confirms that we have received your order; (2) order accepted — when we confirm availability and accept the order in your order confirmation; (3) payment received — according to the method and timing shown to you; (4) dispatch — when the parcel is handed to the carrier, which we notify you about. We may refuse or cancel an order (out of stock, an obvious pricing error, shipping not lawfully possible, or suspected fraud), in which case any hold is released or you are refunded in full.

Products and stock: we sell ready-made clothing, hijabs and related accessories, including prayer mats, at retail and, where agreed, wholesale. Stock is physically held in Istanbul and is supplied to us by a supplier. Bespoke orders may be accepted by separate agreement; not all products are bespoke. We make every effort to show colours and descriptions accurately; colours may vary slightly with your screen and such minor variation is not a defect. Prices are in GBP and may change; the price shown when you order applies.

Liability: nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for any liability that cannot lawfully be excluded, or your statutory rights as a consumer. Otherwise, and so far as the law allows, we are not liable for indirect or consequential loss. If an event outside our reasonable control prevents or materially delays an order, we will tell you, and you may cancel and be refunded in full for the part not performed.

Intellectual property and governing law: the site's content (text, images, designs and branding) belongs to DIVAFASHION LTD and may not be used without permission. These terms are governed by the law of England & Wales, whose courts have jurisdiction; this does not affect any mandatory rights or protections given to you as a consumer by the law of your country of residence, or your right to bring a claim in its courts. Complaints: info@fashionsdiva.com.

Business customers: wholesale orders are governed by separate terms — see Wholesale Terms, and for pre-orders see the Pre-order Policy.